Customer Service Agent

Buffalo, NY | Contract to Hire

Post Date: 07/03/2017 Job ID: cssCS Industry: Call Center Pay Rate: $11/Hourly

Coastal Staffing has multiple BRAND NEW customer service positions, beginning at the end of July! These positions are located in the southern part of Buffalo, working a modified 1st shift. The starting pay rate for the role is $11/hourly. Each position is extremely important and has the ability to be temp to permanent!


Job Duties:

  • Our representatives will provide customer service to individuals who have questions regarding his or her mortgage accounts
  • You will be responsible for answering a high-volume of incoming phone calls and communicating with customers, in a professional and courteous manner
  • You will work between multiple screens / software systems to assist each unique customer



  • You cannot miss time during the one-month training period! This is critical to learn the systems and policies for our customer
  • The training schedule is Monday through Friday from 8:30AM – 5PM
  • After one month (when training is complete), your schedule will be Monday through Friday, 10:30AM – 7PM


Candidate Profile:

  • Very reliable
  • Customer service - friendly personalities
  • Very detailed oriented
  • Stronger computer skills (email, data entry, MS Office, internet, and utilizing multiple software programs)
  • Excellent communication skills (written and verbally)
  • A minimum of 1-year experience in a setting where you provided customer service


Next Steps and How to Apply:

  • Please email us your resume or call us directly at 716.874.4100 (;;
  • We will have a brief phone interview and if we are mutually interested, we will call you in to our office for a face-to-face interview
  • Once the interview concludes, we will complete to pre-employment screenings that may include – a data entry assessment, a basic math/reading comprehension assessment, and a background check

Frank D'Amore

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