Collection Officer

Newark, NJ 07106

Posted: 10/23/2018 Employment Type: Full Time Industry: Finance Job Number: NJATW2018-09 Pay Rate: Market Rate Branch: Hamilton, NJ Division:

Essential functions:


Responsible for managing delinquencies in addition to the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow up telephone calls on delinquent loan and maintain accurate records on delinquent loans accounts.

Optimize collections on accounts while balancing the goodwill of members with the overall business interest of the credit union.

Duties and Responsibilities:

  • Managing the collection efforts/calls
  • Documenting daily collections activity
  • Identifying delinquent accounts requiring external collection efforts.
  • Identifying bad debt or financial exposure.
  • Monitor payments for late and/or delinquent status. Follow up on delinquent, high balance, and overdue credit balance accounts by telephone and /or letter. Ensure professional interface with members.
  • Contact high balance and/or delinquent member by telephone and mail to determine the reason for balance or delinquency, and assist them in developing plans to bring accounts wherever possible.
  • Notify co-signers regarding status of delinquent accounts.
  • Update files and system accounts via the credit union’s delinquent loan recovery system.
  • Skip trace on loans. Maintain accurate data for repossession log, bankruptcy files, and charge-offs list, etc.
  • Research payroll deductions, stop, start, and changes as they may affect the status of the loan repayment.
  • Assist members with delinquent real estate loans to resolve delinquency.
  • Determine when to compromise and settle balances and when to initiate foreclosure or repossession.
  • File claims, attend hearings, and coordinate with trustees for all bankruptcy filings.
  • Investigate and correct discrepancies in loan applications and credit bureau reposts.
  • WorkwithLoanOfficeronTDRs and Deferments, (including policy and procedures)


    Education and Skill Experience:
  • Excellent customer service, negotiation, communication and analytical skills.
  • An associate or bachelor’s degree in accounting or related area is preferred.
  • Financial institution experience with similar job functions and 1-5 years’ collection experience.
  • Strong interpersonal skills (oral and written communications).
  • Must be able to work independently as well as in a team environment.
  • Proficient in office equipment such as, but not limited to PC, 10-Key calculator, copier and software such as MS Word, Excel with the ability to learn new software programs as required.

Required work authorization:

United States

Please call us at 609.454.6786 for more information

ATWork Personnel Services 3535 Quakerbridge Rd, Suite 102, Hamilton, NJ 08619 Ph: (609) 454 - 6786 |Fax: (609) 423 - 1273  <>


At AtWork, we are committed to assisting our employees on the road to professional success.  We are a highly reputable organization with offices located across the country.  We take care of our employees by offering a variety of benefit options.  We work hard to find the best possible fit for you and our client.  We offer bonuses and incentives as well as taking care to reward our employees. 

Benefits include:

  • Referral Bonuses
  • Employee appreciation events
  • Direct Deposit
  • Paycard
  • Software training and tutorials
  • Resume assistance
  • Interviewing tips

Please call us at 609.454.6786 for more information

ATWork Personnel Services 3535 Quakerbridge Rd, Suite 102, Hamilton, NJ 08619 Ph: (609) 454 - 6786 |Fax: (609) 423 - 1273  <>

About Us

Since 1992, AtWork has built its core foundation around meeting and exceeding the needs and expectations of its clients and employees.  AtWork candidates are interviewed, screened, counseled, and evaluated for the skills that ensure the best possible match to our clients.  Quite simply, we are AtWork for you!

Shreejay Purohit

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