Commercial Roofing Customer Service Rep

Carrollton, TX

Post Date: 03/06/2018 Job ID: NMP-4837 Industry: Construction Branch: Fort Worth, TX Pay Rate: $50k+ DOE

AtWork is currently seeking an experienced Customer Service Rep with Commercial Roofing experience!!


Position Summary

Provide excellent customer service and assist/support the order fulfillment process. 


Essential Duties/Responsibilities


  • Provide excellent customer service via phone or e-mail with a sense and professionalism at all times
  • Responsible for all incoming calls and routing them to the appropriate person/department
  • Take phone orders and data entry
  • Provide quotes to customers
  • Provide freight quotes to customers for package, LTL freight, or full truckload
  • Coordinate with the technical department to ensure the customer has ordered compatible materials and quantities
  • Process order revisions as necessary
  • Coordinate with the inventory fulfillment department when custom or out of stock materials are ordered
  • Meet or exceed the customer’s needs through coordination of the best shipping location and/or carrier
  • Negotiate the customer’s expectations with regards to the shipping method, expected delivery date and project specific delivery instructions
  • Coordinate with the outside sales force as necessary to meet or exceed the customer’s expectation

Essential Skills and Requirements


·         Commercial Roofing Distribution experience a plus

·         Requires minimum of High School Diploma or GED

·         Outstanding analytical skills

·         Must be able to work cooperatively and effectively in a team environment

·         Excellent verbal and written communication skills

·         Requires the ability to manage multiple and varied tasks with high levels of urgency or sensitivity.


Physical Demands:

·         Able to sit for long periods of time at a computer


Computer Skills:

Proficient in Microsoft Office Suite: Word; Excel; Outlook 
Working Hours: 10am-7pm


Nestor Martinez

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: