Customer Service - Call Center - NO WEEKENDS!

Carlsbad, CA | Full Time

Post Date: 06/19/2018 Job ID: CRHKR012CB Industry: Call Center Branch: Carlsbad, CA Pay Rate: 12.00 Per Hour

Customer Service - Call Center

EMAIL RESUME TO krobinson@atwork.com CALL KATIE AT 442-287-0300

 

 

Responsibilities:

  • Answers all inbound customer service messages in a professional manner within 24 hours.
  • Manage customer records by updating account information and leaving detailed notes
  • Resolve product or order issues by clarifying the customer’s problem; determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.
  • Responsible for all customer returns, issuing RA numbers, following up regarding return process, and issuing refunds.
  • Responsible for responding to Amazon, eBay, and PayPal Claim Disputes.
  • Ongoing product education in order to better service our customers.

 

Secondary Responsibilities:

  • Understand and adhere to internal policies, processes, and CORE Values.
  • Assist with implementation of work flow productivity improvements.
  • Maintain a culture of accountability in area of responsibility.
  • Assist with any special projects as directed by manager.
  • High School Diploma
  • Experience with Ecommerce is preferred
  • 1-2 years Customer Service experience required
  • Have a passion for helping people

Katie Robinson


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