Customer Service Representative - Phone

Carlsbad, CA 92008 | Full Time

Post Date: 06/08/2018 Job ID: CRHCL32CB Industry: Medical Equipment Branch: Carlsbad, CA Pay Rate: $11 - $12/hour

Looking for a company that will value it's employees and supports growth? 

 

An E-Commerce company specializing in medical equipment and supplies is looking for Customer Service Representatives to join immediately!

  • 1-2 years Call Center/Customer Service experience required
  • Experience with E-commerce is preferred
  • Have a passion for helping people

Responsibilities:

  • Answers all inbound customer service messages in a professional manner within 24 hours.
  • Manage customer records by updating account information and leaving detailed notes
  • Resolve product or order issues by clarifying the customer’s problem; determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.
  • Responsible for all customer returns, issuing RA numbers, following up regarding return process, and issuing refunds.
  • Responsible for responding to Amazon, eBay, and PayPal Claim Disputes.
  • Ongoing product education in order to better service our customers.

Full Time Position (Hourly), Benefits Package Including Health, Dental, Disability & Life, FSA or HSA, 401K Matching, Annual Profit Sharing

Skills:

 

  • 1-2 years Customer Service experience required
  • Experience with E-commerce is preferred
  • Have a passion for helping people
    Fantastic written and verbal communication skills
  • Success working in a high volume, fast paced atmosphere/environment
  • Ability to build customer relationships
  • Ability to handle challenging customer interactions via phone call, chat or email
  • Strong typing skills (35 wpm minimum)
  • Ability to think analytically with strong problem-solving skills
  • Database entry experience preferred
  • Solid mathematical skills, including addition, subtraction, multiplication and division
  • Bilingual in Spanish (read, write and speak) preferred

Employee Incentives; Business Casual; Full Time Position (Hourly), Benefits Package Including Health, Dental, Disability & Life, FSA or HSA, 401K Matching, Annual Profit Sharing

Christine Lawrie


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