Customer Service Representative Call Center - CSR NO WEEKENDS
5375 Avenida Encinas Suite F Carlsbad, CA 92008 | Full Time
Do you love helping people?
This job is Monday through Friday so you have great work life balance!
APPLY HERE AND CALL SHARON 442-0287-0300
- Answers all inbound customer service messages in a professional manner within 24 hours.
- Manage customer records by updating account information and leaving detailed notes
- Resolve product or order issues by clarifying the customer’s problem; determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.
- Responsible for all customer returns, issuing RA numbers, following up regarding return process, and issuing refunds.
- Responsible for responding to Amazon, eBay, and PayPal Claim Disputes.
- Ongoing product education in order to better service our customers.
- Understand and adhere to internal policies, processes, and CORE Values.
- Assist with implementation of work flow productivity improvements.
- Maintain a culture of accountability in area of responsibility.
- Assist with any special projects as directed by manager.
- High School Diploma
- Experience with Ecommerce is preferred
- 1-2 years Customer Service experience required
- Have a passion for helping people