Introduction: We are seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Your professionalism, empathy, and strong communication skills will contribute to maintaining positive relationships with our valued customers. If you are passionate about providing exceptional service and enjoy helping others, we encourage you to apply for this rewarding position.
Key Responsibilities: Respond promptly to customer inquiries via phone, email, and live chat Address customer concerns and resolve issues effectively and efficiently Provide accurate information about products, services, and policies Process orders, returns, and exchanges in accordance with company policies Maintain a high level of professionalism and empathy when interacting with customers Collaborate with other departments to ensure timely resolution of customer issues Keep records of customer interactions, transactions, comments, and complaints Follow up with customers to ensure their concerns are resolved satisfactorily Identify opportunities to upsell or cross-sell products and services based on customer needs
Skills and Qualifications: Proven customer support experience or experience as a customer service representative Strong phone contact handling skills and active listening Excellent communication and interpersonal skills Ability to handle stressful situations calmly and professionally Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters High school diploma or equivalent; college degree preferred.
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About Auburn, WA
Discover exciting job opportunities in the vibrant Auburn, Washington area today! Nestled in the picturesque Pacific Northwest, Auburn offers a perfect balance of bustling city life and serene natural beauty. With a thriving job market, proximity to Seattle, and easy access to outdoor adventures in Mount Rainier National Park, this region is a dream for career-driven individuals seeking a dynamic lifestyle. From exploring the iconic White River Amphitheatre to savoring delicious Pacific Northwest cuisine at local eateries like The Quarters, there's no shortage of charm and culture to uncover. Embrace the opportunity to build your career in this captivating region full of growth potential and enriching experiences. Take the first step towards your future by browsing our job listings today!
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