Customer Service Representative

Carlsbad, CA | Full Time

Post Date: 03/02/2018 Job ID: CRHCL001CB Industry: Medical Branch: Carlsbad, CA Pay Rate: $14-$16 per hour

Job Summary

This position receives and answers inquiries from customers concerning price, availability and/or application of products and services. This position also receives and enters orders from internal and external customers, including sales representatives. Helps assure customer satisfaction by providing outstanding service while accurately entering orders and handling customer concerns, inquiries, requests, and complaints as well as offering suggestive selling solutions.
 
Primary Responsibilities 
  • Provide a delightful customer experience through outstanding phone and electronic communication interactions with customers, sales representatives and patients
  • Receive, record and accurately enter orders received by phone, fax, email or postal mail from internal and external customers and other Customer Service Representatives
  • Utilize product training knowledge to offer appropriate solutions, troubleshoot and answer questions from customers
  • Increases revenue through suggestive solutions and soft-selling of product and accessories, relevant to the caller’s needs.
Job Requirements
  • Minimum of 1 year of experience in a high volume call center, answering call, and Order Entry
  • Intermediate level computer experience including report generation
  • Broad spectrum of external customer interaction
  • Preferred: Associate degree, two year college or technical school
 
Please contact Christine Lawrie of AtWork Personnel Services at 442-287-0300 or email resume to clawrie@atwork.com
 
atworksocal.com
Working for you!

Christine Lawrie


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