Medical Front Office & Patient Advocate

Laredo, TX | Full Time/Permanent

Post Date: 03/20/2018 Job ID: MEDLA32018 Industry: Medical Branch: Pay Rate: $9 to $12

Essential Functions:

• Greet and direct incoming visitors and patients in a courteous, respectful and professional manner. Also, handle their inquiries, and direct them to the appropriate persons according to their needs.

• Answer incoming telephone calls, take and deliver messages promptly.

• Document in the computer system all necessary demographic, insurance, and financial information

• Patient advocacy through scheduling appointments and communicating to patients.

• Preparation of the daily appointment schedule, including preparing charts and paperwork for the future appointments.

• Coordinate and manage referrals through the entire episode of care, including insurance verification/authorization, evaluation, delivery and follow-up. Coding, billing, collections a plus.

• Collection of coinsurance and co-pays.

• Act as a central liaison between practitioners, patients and other members of the team regarding patient care.

• Ensure complete and accurate documentation of patient care medical records.

• Resolution of patient complaints or issues, and answer patient’s questions regarding policies and procedures.

• Ability to work independently in a small medical office environment.

• General understanding of a small medical office environment, revenue cycle and the entire episode of care.

• Combine, copy, sort, scan, file documents and other clerical duties.

• Maintain neat and clean reception area at all times.

• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.

• Updates job knowledge by participating in educational opportunities; reading professional publications.

• Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.

• Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills/Qualifications: Work Independently, Microsoft Suite (Excel, Word, Outlook), 1 year experience, Interpersonal Skills, Positive Attitude, Organized, Professionalism, Customer Focus, Confidentiality, Bedside Manner, Teamwork Player, Bilingual a Plus, High School Diploma or GED


Apply at 

Call 956-723-4980

Laredo Branch Laredo
Laredo Branch Email

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