NEW PATIENT CARE SPECIALIST $ 15 PER HOUR FULL TIME PERM WORK

Carlsbad, CA 92008 | Full Time | Remote Friendly

Post Date: 06/28/2018 Job ID: CRHST056CB Industry: Call Center Branch: Carlsbad, CA Pay Rate: 15.00 PER HOUR FULL TIME

WE HELP PEOPLE BE LIVE BETTER LIVES!

DO YOU WANT TO HELP? 

APPLY HERE AND CALL SHARON TODAY 

442-287-0300

NEW PATIENT CARE SPECIALIST!!

 

PRIMARY RESPONSIBILITIES, EXPECTED PROFESSIONAL COMPETENCIES

  • Serves NCMS patients over the phone with initial order of diabetes testing supplies and related products
  • Maintains high call volume per day (80+ combined inbound and outbound calls per day) Answers/Responds to patient calls and routes calls promptly.
  • Provides excellent customer service while obtaining patient demographics
  • Manages average of 150+ patient accounts per month
  • Required to ship an amount of product to patients greater than or equal to the set monthly goal (department and individual goals are communicated daily)
  • Work closely with other Billing and Insurance; and Physician Support departments to confirm patient orders are eligible to ship
  • Maintains accurate and detailed records in company database
  • Adapts quickly to frequent process changes and improvements
  • Attends all team and weekly company meetings/trainings as required
  • Perform any additional responsibilities or special projects as required
  • Duties and responsibilities may be subject to change based upon the needs of the department

REQUIRED EDUCATION, TRAINING AND/OR PROFESSIONAL EXPERIENCE—

  • High school diploma or GED required
  • 1-2 year(s) work experience in a customer service call center preferred
  • Computer proficiency in MS Word, Excel, and Outlook preferred
  • Excellent customer service skills, including phone and inter personal skills
  • Typing accuracy of 35 wpm minimum
  • Clear diction and knowledge of the English language, both written and verbal
  • Work history of excellent attendance and punctuality
  • Solid mathematical skills, including addition, subtraction, multiplication and division
  • Knowledge of medical terminology preferred, knowledge of diabetes a plus
  • Some experience with medical insurance and/or DME a plus
  • Bilingual in Spanish (read, write and speak) preferred

 

LICENSURE /CERTIFICATION REQUIREMENTS—

  • Candidates must successfully pass a background check prior to beginning work.

Sharon Taylor


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