Tier 1 Distribution Specialist

Sterling Heights, MI 48310 | Full Time

Post Date: 02/08/2018 Job ID: 000131 Industry: Automotive Branch: Pay Rate: 15.00-17.00/hour

Job Summary:

To ensure customer requirements are met through effective management of people, systems and resources.

Main duties and responsibilities:

Customer Support:

  • Manages inbound and outbound EDI, including errors and accum verification.
  • DELFOR, DELJIT, APERAKS, CONTROL, & INVRPT
  • Inputs manual Customer orders into QAD
  • Creates and verifies customer ship schedules
  • Maintains Customer Websites
  • eSupplier Connect, PC Portal II, SMART, Covisint, GM Supply Power, SPOC, TOMS, Vascor, etc.
  • Attains POD when Customers’ needs arise.
  • Monitors and maintains Customer delivery ratings
  • Ensure Customer satisfaction
  • Analyze, understand and communicate Customer needs; ensure that they are reflected in production planning
  • Works to stage loads for shipment
  • Maintains filing for Customer Orders
  • Verifies receipt or non-receipt of material when there is a dispute with the Customer.

Shipping Support/Backup :

  • Sends accurate and timely ASNs.
  • Schedules Customer shipments based on Customer directives and distributes as needed to internal and external teams
  • Creates line up sheets for Customer shipments.
  • Works to stage loads for shipment
  • Maintains filing for Customer Orders
  • Creates accurate shipment paperwork necessary for Customers and company locations.
  • Shipper, BOL, Customs, Others as needed
  • Creates labels for shipments per Customer or company requirements.
  • Coordinates with other shipping representatives to ensure timely call in of trucks.
  • Verifies receipt or non-receipt of material when there is a dispute with the Customer.
  • Maintains seal control per Customer and company requirements.
  • Troubleshoots and correct errors on shippers/invoices to ensure the inventory and billing are correct.

Additional Responsibilities:

  • Updates and maintains daily reports from QAD and distributes as needed.
  • Additional tasks as required by Management.
  • Use safety processes in all work and according to company Health & Safety, Environmental and Housekeeping Policies

Employment requirements:

  • High School Diploma, One-year experience in Customer Service, Excellent verbal and written communication skills, Proficient in Microsoft Office software and ERP/MRP systems; QAD experience preferred

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