CUSTOMER SERVICE CALL CENTER REPRESENTATIVE

Carlsbad, CA 92008

Posted: 10/11/2018 Employment Type: Full Time Industry: Medical Equipment Job Number: KR101118.3 Pay Rate: $12-$14 Branch: Carlsbad, CA Division:

CUSTOMER SERVICE CALL CENTER REPRESENTATIVE

 

MULTIPLE POSITION OPEN

 

STARTING ASAP $12-$14

 

GREAT COMPANY WITH OPPORTUNITY FOR GROWTH

 

  • Serves patients over the phone with ordering medical supplies and related products
  • Maintains high call volume per day (100+ combined inbound and outbound calls per day)
  • Provides excellent customer service while obtaining patient demographics
  • Manages 600+ patient accounts per month
  • Required to ship an amount of product to patients greater than or equal to the set monthly goal (department and individual goals are communicated daily)
  • Work closely with other Billing and Insurance departments to confirm patient orders are eligible to ship
  • Maintains accurate and detailed records in company database
  • Adapts quickly to frequent process changes and improvements
  • Attends all team and weekly company meetings as preferred
  • Perform any additional responsibilities or special projects as required
  • Duties and responsibilities may be subject to change based upon the needs of the department

 

Job Requirements

  • High school diploma or GED required
  • 1-2 year(s) work experience in a customer service call center preferred
  • Computer proficiency in MS Word, Excel, and Outlook preferred
  • Excellent customer service skills, including phone and inter personal skills
  • Typing accuracy of 35 wpm minimum
  • Clear diction and knowledge of the English language, both written and verbal
  • Work history of excellent attendance and punctuality
  • Solid mathematical skills, including addition, subtraction, multiplication and division
  • Knowledge of medical terminology preferred, knowledge of diabetes a plus
  • Some experience with medical insurance and/or DME a plus
  • Bilingual in Spanish (read, write and speak) preferred

Katie Robinson

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