Call Center Phone Representative
Carlsbad, CA 92008
Do you have experience in data entry and processing product orders numbers?
Do you have a passion for helping people?
MONDAY THOUGHT FRIDAY DAYS with GREAT BENEFITS!
Position located in Carlsbad, CA
We offer immediate interviews so apply now!
Duties include but limited to:
• Work in busy call center assisting customers with orders and order questions
• Provide a delightful customer experience through outstanding phone and electronic communication interactions with customers, sales representatives and patients
• Receive, record and accurately enter orders received by phone, fax, email or postal mail from internal and external customers and other Customer Care Representatives
• Utilize product training knowledge to offer appropriate solutions, troubleshoot and answer questions from customers
• Increases revenue through suggestive solutions and soft-selling of product and accessories, relevant to the caller's needs.
• Must have experience processing orders with product numbers.
• Minimum of 1 year of experience in a high volume call center, answering calls, and Order Entry
• Associate's degree or equivalent from a two-year college or technical school or equivalent combination of education and experience.
• Intermediate level computer experience including report generation
• Broad spectrum of external customer interaction