Call Center Representative

Riverside, CA 92501

Posted: 07/10/2019 Employment Type: Full Time Temp-to-Hire Job Number: crh snf 0709 tm Pay Rate: $12.75/HR Branch: Division:
Call Center Representative
Riverside Office
Shifts vary from M-F 7am-7pm
Looking for flexible schedules
Credit check is ran
Background/Drug screen ran
Responsibilities
Include:
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “ scripts” when handling different topics
• Identifying customers' needs, clarify information, research every issue and providing solutions
Job Brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. Candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Follow communication “ scripts” when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets
Requirements
• Previous experience in a customer support role
• Track record of over-achieving quota
• Customer focus and adaptability to different personality types
• Strong phone and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Sara Nessing

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