Call Center Representative

San Francisco, CA 94030

Posted: 05/31/2019 Employment Type: Non-exempt (hourly) Job Number: 1047 Pay Rate: $15.00 - 18.00 Branch: Division:

Job Description

Do you enjoy resolving customer concerns and creating a first-class customer experience? If you answered yes, this may be the perfect position for you. Due to an increase in our volume, we are expanding our network of motivated Call Center representatives for temporary and direct-hire positions in financial, medical, and technology-based industries.
Job Summary
In this position, you will provide an outstanding customer/member experience as you successfully manage outbound and inbound calls. Your professional and friendly demeanor along with your ability to listen is crucial to your success in this role. Call Center duties include, but are not limited to the following:
• 1-2 year experience in a call-center environment
• Resolve member inquiries
• Keyboarding experience required
• Ability to stand, bend, stoop, sit, walk, twist, and turn
• Able to handle customer complaints diplomatically
• Superior verbal and written communication is required
• Desire to learn new skills, and go above and beyond the call of duty
• Attention to detail with timely and prompt delivery of requests
• Ability to multitask while maintaining a high level of customer satisfaction
• Weekend availability required
Financial Positions
• Banking experience required
• Proficiency with basic math principles
• Prior experience working with financial and lending institutions preferred
• Ability to effectively multi-task and calculate figures and amounts quickly
• Spanish-bilingual preferred
• Experience in troubleshooting basic smartphone and web browser issues
• Commitment to staying abreast of company policies and procedures, and regulatory management of product offerings and services
• You will efficiently process finance-related requests and updates
• Diligence in gathering information to effectively streamline processes
AtWork Personnel Company Profile
For over 25 years AtWork has exceeded the needs and expectations of clients and job seekers by staying committed to our mission: To be AtWork for You. This service-focused approach has fueled our growth from 11 offices in 1992 to nearly 100 offices in 26 states, and counting.
@WORK Personnel Services is a full service staffing supplier offering a broad variety of customized employment programs to fit the precise needs of each of our valued clients and employees. Such programs include traditional temporary labor, temp-to-hire personnel, payrolling, direct hire, and complete on-site services.@WORK Personnel Services consists of independently owned franchise offices that each have the independent freedom to custom design specific staffing solutions for clients in their area. With additional regional, corporate and on-site facilities. @WORK Personnel Services has the experience and capability to create and manage the right staffing program for today's fast moving companies.
AtWork Personnel Services is an EEO Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Call AtWork San Francisco today. We're always @WORK for You!

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John Rodriguez

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