Collections Specialist

Jacksonville, FL 32256

Posted: 06/19/2019 Employment Type: Contract to Hire Industry: Medical Manufacturing Pay Rate: $16.00 - $17.00 Branch: Jacksonville, FL Division: Professional

At Work Personnel is hiring a Collection Specialist to support a client of ours in the Southside area of Jacksonville, FL.

Temp to Perm

Hours: Monday to Friday 9:00 am to 6:00pm

Reports to Accounting Manager

Job Summary

Responsible for collections activities in the office to include reviewing and analyzing accounts and collecting overdue balances.

Duties and Responsibilities

• Run and review customer aging on a weekly basis and address delinquencies 
• Outbound calls to accounts with past due balances to determine reason for nonpayment 
• Maintain detailed account notes and follow up information regarding collection calls and status Make suggestions to improve processes that allow customers to pay invoices within terms 
• Respond to phone, email, and fax requests from customers for invoice copies, statement copies proof of deliveries, and other necessary information to allow customers to make payments 
• Input customer credit card payments/refunds into the system 
• Resolve customer short payments by determining if credits or repayments are required 
• Work with appropriate departments to resolve invoice discrepancies related to pricing, tax, or 
shipping, or duplicate billings 
• Identify unapplied cash payments and submit requests to match up payments and invoices 
accurately 
• Request tax exemption certificates and ensure accounts maintain current exemption status 
• Assist in managing shared mailbox with incoming customer requests 
• Recognize when accounts should be escalated for non-payment and take appropriate action to resolve balances 
• Effectively communicate with Sales Reps when they need to be informed about account 
status or involved in resolving non payment issues

Education and Experience Requirements

• High School Diploma or Equivalent. 
• Prior Accounting experience or equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Ability to work effectively with all levels of internal and external associates/customers/colleagues. 
• Demonstrated ability to effectively communicate both verbally and in writing. 
• Ability to develop and maintain collaborative relationships with all levels within the 
organization.

• Ability to follow through on issues, make informed decisions that comply with policies and 
procedures, complete tasks and problem solve. 
• Ability to manage multiple priorities. 
• Possess intermediate to advanced level knowledge of Microsoft Office software applications. 
• Ability to work with minimal supervision. 
• Use of SAP and Southware (for historical purposes) 
• Adhere and support company's quality and safety policies and procedures. 
• Ability to retrieve and interpret documentation.

• Ability to work effectively with all levels of internal and external associates/customers/colleagues. 
• Demonstrated ability to effectively communicate both verbally and in writing. 
• Ability to develop and maintain collaborative relationships with all levels within the 
organization.

• Ability to follow through on issues, make informed decisions that comply with policies and 
procedures, complete tasks and problem solve. 
• Ability to manage multiple priorities. 
• Possess intermediate to advanced level knowledge of Microsoft Office software applications. 
• Ability to work with minimal supervision. 
• Use of SAP and Southware (for historical purposes) 
• Adhere and support company's quality and safety policies and procedures. 
• Ability to retrieve and interpret documentation.

Tim Simmons
Senior Recruiter

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