Customer Service/ Shipping Clerk

Orlando, FL 32809

Posted: 01/22/2019 Employment Type: Full Time Industry: Warehouse Job Number: 0051 Pay Rate: $12-$14 hourly Branch: Orlando, FL Division:

Primary Duties:
• Generate and review open order report to identify Sales Orders that are ready for shipment. Provide pick list to shipping department.

• Coordinate with Production Manager and Shipping Department to ensure customer orders are picked and shipped on time and in full

• Communicate with Accounting regarding any customer finance issues blocking shipments

• Ship Confirm – Post Shipments in ERP system. Report any inventory issues as needed. Follow through until resolution

• Complete Shipment paperwork – Bill of Lading, Export documents, etc.

• Route shipments in accordance with customer requirements

• Enter Shipments in online portal - 3PL, carriers, or customers

• Ensure customer satisfaction through responding to inquiries, providing shipment status, tracing orders, requesting POD’s.

• EDI – generate Advance Ship Notifications

• Back up to Customer Service Account Specialists with order management and answering phones

• Additional tasks may be assigned as needed

Required Skills and Experience:

• Previous experience in an administrative, customer service or shipping role
• Knowledge of basic transportation terms and process
• Computer skills in Microsoft Office, Sage, EDI
• An effective team player
• Strong organizational, time management and administrative skills.
• Ability to work independently, as well as with other teams to ensure highest level of customer service
• Work overtime when required
• Bilingual (Spanish)



Please submit an application or give us a call at 407-203-7339

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