Customer Service Representative

Jacksonville, FL

Posted: 11/13/2018 Employment Type: Contract to Hire Industry: Customer Service Job Number: JAX0009 Branch: Jacksonville, FL Division: Professional

Job brief

We are looking for a customer-oriented service representative.

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

 

About Us

Since 1992, AtWork has built its core foundation around meeting and exceeding the needs and expectations of its clients and employees.  AtWork candidates are interviewed, screened, counseled, and evaluated for the skills that ensure the best possible match to our clients.  Quite simply, we are AtWork for you!

At AtWork, we are committed to assisting our employees on the road to professional success.  We are a highly reputable organization with offices located across the country.  We take care of our employees by offering a variety of benefit options.  We work hard to find the best possible fit for you and our client.  We offer bonuses and incentives as well as taking care to reward our employees. 

Benefits: 

Benefits of the Housekeeping Specialist include:

  • Referral Bonuses
  • Employee appreciation events
  • Direct Deposit
  • Pay card
  • Software training and tutorials
  • Resume assistance
  • Interviewing tips

Mellisa Littles
Senior Recruiter

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