Customer Service Representative
King, NC 27021
Exciting, state-of-the-art printed promotions company seeking Customer Service Reps. Salary increases to $11.00/hr after 90 days, up to $11.50/hr possible.
- Offer timely responses to Requests for Quotes
- Process custom orders following standard procedures with interior co. departments
- Call every custom web submission lead prior to responding via email with a quote
- Reply to customer service inquiries as they appear, in a timely manner, and confirm with team-co-workers that a reply has not already been sent, to avoid duplicating responses
- Resolved customer complaints by investigating problems, developing solutions, making recommendations to management and communicating with customer in a timely manner
- Assist team, when needed, in conducting thorough and timely follow-up after attending trade shows, customer meetings, email blasts, etc.
- Build a level of professional and technical knowledge of the promotional printing industry
- HS Diploma required, college degree preferred
- Mathematical skills - able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
- Reasoning - able to apply common-sense understanding to carry out instruction furnished in written, oral or diagram form
- Typing (45+ WPM), MS Word and MS Excel required. Must pass assessment tests for Typing, Word and Excel
Job Type: Full-time
Salary: $10.25 /hour