Customer Service Representative

AtWork Personnel Services is currently hiring customer service representatives for a busy distribution company in the Orlando, FL area. If you have prior customer service experience and are looking for a full time position with a growing company apply today!

Job functions:

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/team sales targets and call handling quotas

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Go the extra mile to engage customers

• Resolve customer complaints via phone, email, mail or social media

• Use telephones to reach out to customers and verify account information

• Greet customers warmly and ascertain problem or reason for calling

• Cancel or upgrade accounts

• Assist with placement of orders, refunds, or exchanges

• Advise on company information

• Take payment information and other pertinent information such as addresses and phone numbers

• Place or cancel orders

Shift: Monday-Friday 8am-5pm 

Requirements:

• Previous customer service or call center experience
• Knowledge and experience with Microsoft products word, excel etc.
• Able to work a full time schedule
• Able to pass a drug screen and background check

For immediate consideration please give us a call at (407) 203-7339 or stop by our office.

6900 South Orange Blossom Trail

Suite 100A

Orlando, FL 32809