Customer Service Representative

Santa Ana, CA

Posted: 03/21/2019 Employment Type: Temp - Hire Fulltime Industry: Manufacturing and Wholesale Distribution Job Number: AH0034 Branch: Anaheim Hills Division:

Position Requirements:

  • Answers incoming calls from distributers and customers regarding new order, billing, and product information.
  • Processing orders, forms, applications, and requests.
  • Place or cancel orders
  • Maintains financial accounts by processing customer adjustments.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with clients.
  • Maintains customer records by updating account information.
  • Update and file customer information in the customer service database during and after each call.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Resolves product or service problems by clarify customer's complaint to management.
  • Provide Quotes, print cost sheets, verify pricing and delivery dates.
  • Create packing slip, shipper, certificate of conformance, and route to shipping department.

 

Customer Service Representative Skills and Qualifications:

Customer Service

Product Knowledge

Quality Focus

Problem Solving

Market Knowledge

Documentation Skills / Typing

Listening

Phone Skills

Resolving Conflict

Analyzing Information

Proficient Excel

Microsoft Word

ERP System

Microsoft Outlook

Microsoft Access

 

Requirements:

  • High school diploma/GED required (Associate degree in a business-related field preferred)
  • Minimum five-year experience in related field
  • Ability to sit for long periods at a time, kneel, stoop, and bend.
  • Ability to remain professional and courteous with customers always
  • Excellent verbal and written communication skills
  • Ability to Muli-Task

Katherine Castro

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