Customer Service Specialist

Miami, FL 33175

Posted: 10/01/2018 Employment Type: Full Time Industry: Customer Service Job Number: CSRMKL Pay Rate: 14.00 Branch: Division:

The role of C.S.Sr.  will assist in being responsible for handling long stablished Wholesale/Distributors accounts with its purchasing managers, owners, and with our inter office departments, with the objective that these products be delivered on time, to the proper destination, in the quantity ordered, and with the agreed upon quality standards to be consistent with the expectations of the company and our customers.  The operations team is to meet customer expectations while managing costs. 

 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

 

  • Reports to the Customer Service Manager
  • Ensuring superior customer service is delivered at all times to all customers both external and internal.
  • Must have 2-3 years of customer service experience. Position will start as a temporary (40 hrs/week) role under a temporarily assignment and will move to a Permanent position after the probation period of approximately 4-5 months after completion.
  • Person must be able to keep up with the daily KPIs set forth for the department (orders, returns credits, coop claims, etc.).
  • This role will expose key individual to most business principles (Supply Chain, Customer Relations Management (CRM), Accounting, International Business and Inside Sales).
  • Must be able to work on a computer for 8 hours a day while answering 100’s of emails, phones calls
  • MUST HAVE intermediate to expert understanding of Microsoft systems (Excel, Outlook, Access, Word, etc.).
  • Will be trained to create / review various reports in order to improve the management of our customers both internal and external.
  • Will be cross-trained on various facets of the Admin Team (Accounting, Marketing, invoices, mail machine operations, reception coverage, office supplies ordering, conference calls/ meeting arrangements, etc…)
  • This position requires the ability to execute data entry of sales orders, coop claims, returns credits from customers both internal and external. This position also requires the customer service rep to execute a great deal of follow up with the customers and sales reps.
  • Position will also require the individual to work on special projects with other departments, such as Marketing, Accounting and Sales.
  • Experience operating in an EDI environment is a plus, as well as experience having worked on e-commerce projects.
  • Ensure that all transactions that affect the branch inventory and accounts receivable are processed accurately
  • Will be required to be proficient in managing accounts, customers, processes and systems.
  • Work with other departments on sales, marketing and supply chain initiatives
  • Authorize and ensure validity of customer Returns, Coop Claims, Credits, Check requests and Purchase Orders
  • Experience with SAGE, ALTEC and/or other customer planning systems a plus.
  • Proactively accepts additional duties and/or responsibilities as directed by management.
  • Must be able to speak and write Spanish and English, Portuguese a Plus
  • Must be detailed oriented and willing to show work performance

 

 

 

EDUCATION, SKILLS AND OR EXPERIENCE NEEDED:

 

  • College Degree is a plus. High School diploma is required
  • Must be able to multi-task and have strong problem-solving and analytical skills coupled with the ability to think on your feet.
  • Must have a demonstrated record of team development and leadership.
  • Must have a keen eye for detail, a commitment to accuracy and possess exceptional organizational skills.
  • Must have a strong work ethic.
  • A positive attitude, a friendly personality and a passion for working with people. Outstanding communication skills. Individual must be diplomatic, patient, and a good listener.
  • The ability to work in high-pressure situations in a deadline-driven environment.
  • Strong computer skills, including the ability to master new systems and to enter data quickly and accurately.
  • Microsoft Outlook, Excel and Word experience is required.
  • Must be able to speak and write Spanish and English, Portuguese a Plus

 

PHYSICAL DEMANDS:

 

  • This position requires individual to sit for intermittent periods of time. May require light lifting, bending, stooping or reaching.
  • Overtime working is required.

 

Sunamy Alvarez

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