Web Chat Customer Sales Representative
Santa Fe Springs, CA 90670
We are in need of a Digital Sales Representative to support our Sales Organization in building customer relationships. You will provide excellence to online customers via live inbound web chat, review, release and manage orders entered via e-commerce, email requests, and provide queue support. You will utilize your communication skills and customer service skills to identify customers' needs, help locate the product they are looking for and supply the service that best fits their needs.
Who We Are
Our company's mission is to provide the best service in the industry; to provide our customers with the best products at the best possible price; to honor our suppliers' customers and their policies; to build every relationship for the long term; to never compromise integrity and to respect the opportunities we are given on a daily basis. To succeed in accomplishing our mission, it's important that all of our employees subscribe to a common set of core values. These shared values reflect and guide the spirit, character and personality of our company. By embracing these values in every transaction, we build a reputation, without equal, that reflects individual pride and professionalism in all phases of our individual and company efforts.
• Manage your Individual Development Plan
• Learn and demonstrate functional knowledge of company history, solutions, applications, customer types, services and products
• Utilize Sales Order Entry Guidelines and automated order tools to process Quote Requests and Purchase Orders
• Prior knowledge and use of Prelude software a plus
• Connect and communicate with customers while using chat, recommending appropriate solutions based on customer needs
• Demonstrate verbal and written skills to greet customers and clarify service being rendered
• Provide information and answers to customers regarding company products
• Up to $18.00/hr, depending on experience
If you have the knowledge, skills and abilities to perform the above job functions, please apply today!