Front Desk - Dermatology - nexgen
The key to this position is having worked with nexgen or a EMR software and preferring someone whom is bi-lingual Spanish. If you have dermatology experience that would be icing on the cake!
• To courteously and professionally assist all callers with scheduling, confirming, rescheduling and canceling of appointments. *
• To courteously and professionally assist callers with directions and/or other information requested.
• To verify established patient status and subsequently ensure all patient information in the computer system is accurate and complete. *
• To verify new patient status and subsequently establish new patient profile in the computer system as necessary, while ensuring all patient information is accurate and complete. *
• To provide feedback to supervisors regarding the scheduling process to ensure continual improvement of department processes.
• To assist callers with confirming, canceling or rescheduling of surgical procedures.*
• To strictly comply with all HIPAA patient confidentiality regulations. *
• To contribute to a fair and positive work environment by treating patients, peers, superiors, subordinates, vendors and all others with professionalism and respect.*
• Monitor, route, and process incoming patient messages from Patient Portal.
• To actively enforce the operation's goals, policies and procedures, implement standards in the company's training and development, support agents, handle escalations, monitor the cue, and work in conjunction with administration.
• To acknowledge outlook outgoing and incoming mail, response to voice messages, memo updates, demographics entry, assignment delegation, contributing to agent reviews, and conferencing with managerial or supervisory staff. The ability to multitask is an essential attribute for a call center team leader
• To act as an agent as a queue level rises, the team leader encourages all agents to be available for incoming calls. Once an entire team is at service to calls, the lead acts as an agent
• Improving the team and facilitating the communication among the members of team.
• Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
• Encouraging, supporting, and motivating actively one's peer team.
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