Inside Sales/Customer Service
San Diego, CA
Would you like to work for a company voted one of the Best Companies to work for in San Diego?
In this position you will be responsible for receiving and accurately entering orders from customers and Sales Representatives in a timely manner. This position is also responsible for various reporting on orders, Feedback Forms, orders entered and assists the team and other departments in a variety of projects.
This company was awarded The National Business Research Institute (NBRI) circle of Excellence Award for employee engagement and has been awarded as one of the Best Places to work in San Diego in 2014 by “ The U-T San Diego Top Workplaces”.
• Receive customer orders through a variety of sources including fax, email, mail, internal customers and other Customer Care Representatives.
• Enter data into the Oracle system with accuracy and within department performance indicators.
• Make outbound calls to Sales Reps/Customers if clarification on order information is needed.
• Issue Credit / rebills to the Credit/Rebill processor when applicable.
• Ensure accurate information is relayed when handling returns.
• Perform other clerical and administrative duties as assigned and in accordance with time availability.
• Be the primary backup for mailroom including processing of invoices and statements and outgoing mail.
• Cover receptionist desk and duties during breaks, lunch, and PTO (if applicable).
A dependable, honest, hard-working person who enjoys teamwork and is a positive influence on others. Someone who is detail oriented, focused on accuracy, can follow systems, is able to multi-task and communicate effectively. Orders processing 50+ order per day.
• 2+ years of experience in data entry, order processing, and customer service.
• Intermediate or better experience with programs such as Word, Excel, Cognos Reporting, including the ability to compose and understand data grouping and data selection criteria and formulas.
• Previous Oracle experience is preferred.
Call us at: 442-287-0300
Stop by at our office M-F 8: 00 AM- 5: 00 PM
@Work Personnel Services
5375 Avenida Encinas, Ste F
Carlsbad, CA 92008
Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.