Patient Access Representative

Menifee, CA 92585

Posted: 09/19/2019 Job Number: crh snf 0919 tm Pay Rate: $17/HR Branch: TEMECULA, CA Division:
Patient Access Representative
Menifee, CA
Various shifts
Patient access Rep (inputting patient demographics, dealing with insurances, etc.)
• Greet patients as they arrive the front desk / information center
• Take patient data such as name, age, medical history and medical complaint
• Note down information in hospital database by ensuring that accuracy measures are taken into account
• Ask patients for insurance information and verify insurance coverage
• Register patients for specifics such as treatment or hospitalization
• Arrange for immediate care to be given to patients who arrive in emergency
• Ascertain that all protocols of patient hospitalization are followed accurately
• Provide patients' families with information on hospital procedures, policies and protocols
• Refer patients to appropriate in-house health care services
• Investigate complaints made by patients and families and ensure that they are addressed immediately
• Direct patients or families to appropriate staff members to make sure that their grievances are heard and resolved
• Provide patients with billing information and repayment terms
• Conduct intake interviews of patients in emergency once the patient is settled
• Ascertain provision of appropriate and timely hospital services such as tests
• Prepare patient discharge documentation and provide them with heads up on when to follow up

Sara Nessing

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