Receptionist Medical Offfice

Tyler, TX 75701

Posted: 01/09/2019 Employment Type: Full Time Industry: Clerical Job Number: MedClerk2019 Branch: Tyler-Longview Division:

Version:1.0 StartHTML:000000193 EndHTML:000031659 StartFragment:000028782 EndFragment:000031549 StartSelection:000028782 EndSelection:000031539 SourceURL:https://employers.indeed.com/j Medical Receptionist, Tyler, TX - Job Details | Indeed.com

@Work Group is seeking a highly motivated Inbound Medical Office Receptionist to join a very busy doctors office in the Tyler area.

POSITION RESPONSIBILITIES

The receptionist will correspond with customers and works with our partners to provide customer support for a number of different situations. This position is responsible for answering questions, and receiving incoming inquiries while executing quality assurance processes in our dispatch department. Job responsibilities include, but are not limited to:

  • Answer incoming calls and coordinating customer support, handling customer concerns, and providing professional communication with customers and partners.
  • Use questioning and listening skills that support effective telephone communication.
  • Understand the impact of attitude in handling calls professionally.
  • Use the most appropriate way to communicate with different behavior types on the telephone.
  • Apply the elements of building positive rapport with different types of customers and technicians over the phone.
  • Apply the proper telephone etiquette to satisfy various customer and technician situations.
  • Apply appropriate actions to effectively control a telephone call.
  • Input data and write comments into various computer systems in order to track information on customer calls.
  • Resolve customer issues within established guidelines and policies and with intent of a "First Call Resolution."
  • Work in a team environment by supporting and assisting other team members as required.
  • Attend training as required whether classroom or on-the-job training.
  • Decision-making: Knows and executes on decisions which are within their scope. Knows and asks for assistance on decisions which are outside of their scope.
  • Ability to interact with distressed customers to provide information in response to inquiries about services and to handle and resolve service complaints.
  • Demonstrate problem-solving and multi-tasking skills.

KEY QUALIFICATIONS:

  • High school diploma or equivalent
  • Must have at least 1 year of medical receptionist experience
  • Experience in call center activities
  • Strong written and verbal communications skills.
  • Basic PC skills in a Microsoft Windows
  • Excellent attendance record.
  • Strong knowledge of customer care techniques and processes.
  • Exceptional analytical and listening skills.
  • Ability to operate well in a call center team environment.
  • Ability to interact with distressed customers to provide information in response to inquiries about services and to handle and resolve service complaints.

If interested please email your resume to mcarrillo@@atwork.com.  For more information call our office at 903-508-4925.

 

If interested please email your resume to mcarrillo@@atwork.com.  For more information call our office at 903-508-4925.

Maria Carrillo

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