Service Dispatch

Wilmington, DE

Posted: 02/21/2019 Employment Type: Non-exempt (hourly) Job Number: 6503 Pay Rate: $15.00/hour Branch: Division:
Supports the customer satisfaction efforts by:
Sharing Responsibilities and covering other admin.
Sharing Knowledge of job with other admin.
Act as a reliable resource to other employees
Duties:
Field inbound customer calls
Handle all requests for Service and Supplies
Assign Technicians to open service calls and coordinate their workflow
Monitor open service calls and technician activity
Ensure that all of the technician's paperwork is complete and accurate
Ensure that all service ticket information is entered into computer software system in a timely manner
Ensure that all billable invoices are processed and mailed
Assist our Assistant Service Manager with any of her duties as related to contract billings
Scan and file work orders and other documents in a timely fashion
Collect and process meter readings for internal billing and leasing companies
Performs other duties as assigned by management
Requirements:
Must be able to learn quickly
Must have positive attitude
Must be able to handle conflicts well
Must be good at multitasking; example: multiple phones at one time
Must demonstrate positive company image by maintaining business-like appearance and conduct
Must exhibiting courtesy and sensitivity to Internal and External Customer needs
Must be trustworthy with confidential data
Ability to use Excel software a plus

Caleb Brokaw

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